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About Us

FAQ

Product & Customization

Q

Does CMCL provide fully customized caster solutions?

A

Yes. CMCL specializes in custom OEM/ODM casters covering material, size, load, brake,mounting, logo, and performance. We support standard models plus full bespoke design for food, medical, marine, industrial, and hospitality scenarios. ISO 9001:2015 certified throughout production, and our engineering team has 10+ years of custom caster design experience, capable of optimizing solutions according to your specific usage scenarios to reduce costs and improve durability.

Q

What details are required for custom casters?

A

To provide accurate custom solutions, please provide the following key details: load capacity (per caster and total equipment weight), wheel diameter & width, mounting type (top plate,stem, bolt hole pattern), usage environment (wet/chemical/high-temp/low-temp/dusty), brake type (total lock, directional lock, no brake), annual purchase quantity, target price range, and relevant drawings/samples (if available).

Q

Can CMCL provide customized packaging for OEM orders?

A

Yes. We support fully customized packaging solutions for OEM orders, including custom carton size, printed logo (your brand name, contact information), product label (specifications,load capacity, production date), and packaging materials (environmentally friendly cartons,foam protection, moisture-proof packaging). We can also meet the packaging standards of different countries/regions (such as EU environmental packaging requirements) to ensure safe transportation.

Q

Can CMCL modify existing standard caster models to meet my custom needs?

A

Yes. We can modify our existing standard caster models to meet your custom requirements, which is more time-saving and cost-effective than full bespoke design. Common modifications include adjusting wheel diameter, changing wheel material, adding brakes,modifying mounting holes, and adjusting load capacity.

Q

Do you provide sample testing for custom casters? Is there a sample fee?

A

Yes. We provide professional sample testing for custom casters, including load-bearing test, and ESD test (for anti-static casters), to ensure the samples meet your requirements. For simple custom samples, the sample fee is negotiable or even free; for complex custom samples (special material, unique structure), a reasonable sample fee will be charged, which can be deducted from the total order amount after you place the mass production order.

Q

Can CMCL provide OEM branding services beyond logo printing?

A

Yes. In addition to logo printing on casters and packaging, we provide comprehensive OEM branding services, including laser engraving brand marks on wheel surfaces and brackets,customizing product color (matching your brand color), and printing your brand name on product specifications and test reports.

Q

What industries use CMCL stainless steel casters? What are the differences between SUS304 and SUS316 stainless steel casters?

A

CMCL SUS304 stainless steel casters are widely used in food processing, medical/pharma,marine, hospitality, laundry, animal cages, and chemical facilities — resistant to water,chemicals, washdown, and rust. SUS316 stainless steel casters have higher corrosion resistance than SUS304, suitable for harsher environments such as marine (high salt spray), chemical plants (strong corrosive media), and coastal areas. Both meet food-grade and medical-grade standards.

Q

What wheel materials do you offer?

A

We offer a full range of wheel materials, including PU (polyurethane), TPR (thermoplastic rubber), Nylon(PA), Rubber, Cast Iron. Our team can help you select the most suitable material based on your specific needs.

Q

Do your casters have noise reduction functions? What is the noise level?

A

Yes. We offer noise-reducing casters with PU, TPR, and rubber wheel materials, combined with precision bearings, to achieve low-noise operation.Suitable for quiet environments such as hospitals, offices, and food processing workshops.

Order & Payment

Q

What’s your MOQ for standard & custom casters? Do you accept small trial orders?

A

For standard casters: MOQ is negotiable, and we welcome small trial orders (minimum 100 pieces) to help you test product quality and market demand. For custom casters: MOQ depends on specification — for simple customization (such as logo printing, small size adjustment), MOQ can be 500-1000 pieces; for complex customization (such as special material, unique structure), MOQ is 1000-2000 pieces. Contact us for exact MOQ based on your customization needs.

Q

Can I place a trial order for your casters?

A

Yes. We welcome trial orders for casters so you can test our quality, delivery and service before long‑term bulk cooperation.

Q

How long is the delivery time for bulk caster orders?

A

For standard casters: 7–15 working days. For customized casters: 15–25 working days. We can also support urgent orders and container orders.

Q

What payment terms do you accept for caster orders?

A

We accept 30% deposit and 70% balance before shipment for caster orders. For long‑term partners, we can discuss more flexible payment terms.

Q

Can you provide export documents for casters?

A

Yes. We can provide PI, commercial invoice, packing list and other standard customs documents for international caster orders.

Quality & Service

Q

How do you control the quality of your industrial casters?

A

We have a complete quality control system for industrial casters: raw material inspection, production inspection, 100% finished product inspection and pre‑shipment random inspection to ensure stable quality.

Q

Can we inspect caster goods before shipment?

A

Yes. You are welcome to inspect caster goods at our factory before shipment. We also accept third‑party inspection (such as SGS, BV) for casters.

Q

What is the warranty period for your casters?

A

We provide a 12‑month warranty for our casters against manufacturing defects.

Q

How do you handle after-sales problems for caster wheels?

A

We provide fast after‑sales support for caster wheels and casters. We will offer replacement, compensation or technical solutions for quality issues.

Q

Can you help us choose the right casters for our equipment?

A

Yes. According to your load, working environment, industry and equipment, we can recommend the most suitable casters and caster wheels for you.

Q

What is the service life of CMCL casters? Does it vary by application scenario?

A

The service life of CMCL casters ranges from 2–5 years, depending on the application scenario, load, and maintenance. For indoor light-load scenarios (such as offices, hospitals), the service life can reach 4–5 years; for industrial heavy-load, high-frequency use scenarios (such as factories, warehouses), the service life is 2–3 years; for harsh environments (such as chemical plants, marine), the service life is 1.5–3 years with proper maintenance. We use high-quality raw materials and precision processing to maximize service life.

Factory & Logistics

Q

Can you support large container orders for casters?

A

Yes. We have stable production capacity and can support large container orders and long‑term annual orders for casters.

Q

Can you help consolidate shipments for caster orders?

A

Yes. We can help you consolidate caster orders with goods from other suppliers to save your logistics cost.

Q

What shipping terms do you accept for industrial casters?

A

We accept FOB, CIF, EXW, DDU, DDP and other shipping terms for industrial casters.

Q

Can you ship casters directly to Amazon FBA or overseas warehouses?

A

Yes. We have rich experience in cross‑border logistics and can ship casters directly to Amazon FBA and overseas warehouses.

Q

Can we visit your caster factory?

A

Yes. You are welcome to visit our caster factory at any time to check our production lines, quality system and industrial casters on site.

Q

Can you provide certificate of origin for caster exports?

A

Yes. We can provide certificate of origin, packing list, commercial invoice and other customs clearance documents for global export.

Mobile
+8613360379367
Address
No.1 Huangyong Industrial Avenue, Beijiao St, Shunde , Foshan, Guangdong, China
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